NEW flyMHIRJ CUSTOMER PORTAL

NEW flyMHIRJ CUSTOMER PORTAL

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WINGSPAN - New Customer Portal flyMHIRJ

Keeping airlines flying requires support on the ground, at the office, and online. That’s why we designed a new customer service portal for CRJ Series operators to access the data and tools they need to support their aircraft fleets. The flyMHIRJ portal is a modern, centralized information center that helps operators stay on schedule with fast access to fleet management and 24/7 customer support.

While developing the new portal, our team was guided by four key principles. Better ease of use, information relevant to each CRJ operator, intuitive navigation, and the ability to access online publications and tools faster. During each development stage, we field tested the product with customer input to ensure it not just met their needs, but surpassed their expectations.

ELEVATING THE USER EXPERIENCE

Now that flyMHIRJ has been launched, it’s easier than ever for CRJ operators to manage their fleets and get the answers they need regarding a wide range of maintenance issues. The user-friendly portal features a streamlined design and a modern user interface that makes accessing information even quicker with fleet-targeted information.

It also allows us to improve and enhance our customer offer, as Nathalie Chabot, Supervisor ISE Customer Fleet Support, Systems, MHIRJ explains:

“We have a new feature that allows us to simulate individual operator access, which helps us to better tailor our support to them.”

 

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INTRODUCING A NEW MDP E-TOOL 

To help our customers efficiently diagnose system problems, the flyMHIRJ portal features a new advanced Maintenance Diagnostic Platform (MDP). “The new MHI Maintenance Diagnostics Platform (MDP) is very intuitive with nice filter capabilities for troubleshooting real time aircraft squawks, and for predictive maintenance capabilities,” said Mark Shoemaker, Program Manager, Predictive & Cond Based MX, Endeavor Air.

“I like the platform's landing page. It’s nice to see and easily review our fleet of aircraft, at-a-glance… and to see the time stamp of the most recent Maintenance Diagnostic Computer (MDC) data that was imported. This will also help us identify aircraft in our fleet that are not importing MDC data, so we can review and repair the aircraft in a timely matter” Shoemaker added.

This industry-leading platform represents years of experience gathered from specialists in the field to guide users to the right answers. With MDP, users can quickly troubleshoot aircraft issues and are provided with proven recommendations on how to solve those problems. "I thoroughly enjoyed my time working on the development of the MDP,” said Awais Bokhari, In Service Engineering, Avionics and Flight Controls. “I am very happy and proud of the final result.”

MOBILE AND TABLET RESPONSIVE FOR ANYWHERE ACCESSIBILITY

Designed to be fully responsive, the new customer portal is based on the latest technology from SAP, delivering the highest standards and enabling users to access critical information on their computers, mobile devices, or tablet. With anywhere accessibility, maintenance management is transformed into a fast and easy- to-manage process operators can oversee and control wherever they are located, whether at the office or in the field.

CONTINUED INNOVATION INTO THE FUTURE

With flyMHIRJ, our users benefit from one single portal to access technical content, publications, and notifications, order parts, make claims, check inventory, request a quote, view historical data and more, with additional advancements on the horizon.

This new portal is just the latest step in our e-services strategy. We remain committed to continually improving efficiency, developing innovations, and unlocking new possibilities for our clients. Onwards and upwards!
 

4 MIN.