EFFECTIVE TRAINING ON THE CRJ CABIN TRAINER
Regardless of the destination, when passengers board an aircraft for their flight, the one thing they expect from the airline is top-notch customer service. The quality of in-flight service can earn an operator long-term customer loyalty and industry prestige. Achieving this starts with having a well-trained cabin crew.
Knowing the pivotal role the cabin crew plays in an airline's success, MHIRJ teamed up with long-standing partner Endeavor Air to build a first-of-its-kind cabin trainer for the CRJ900 aircraft designed to elevate the efficiency and effectiveness of training like never before. Renowned for optimally operating its CRJ fleet, this innovative training device helps Endeavor ensure it continues to be a successful, top-rated regional airline.
CUSTOMIZED FOR ENDEAVOR TO ELEVATE TRAINING
This innovative new CRJ trainer was developed from a CRJ900 fuselage and simulates features like overhead bins, lighting, seats, and a PA system, all customized to match the Endeavor brand. It even comes complete with a galley and functional working components like storage bins and service carts. Thanks to this new training structure, Endeavor's flight crew trainees are in an environment that reflects what they will experience in real life, making their training more thorough and effective.
A SENSORY, AUDITORY, AND VISUALLY AUTHENTIC EXPERIENCE
This new CRJ cabin trainer will be used by Endeavor's flight attendants for procedures training, emergency training, and service training. Unlike the existing tools that were used before, it delivers a far more realistic, aircraft-specific, and scenario-based training.
For the first time, cabin crew trainees are exposed to the sounds, lights, and smoke system, which helps with drills such as onboarding, in-flight beverage services, emergency drills, and other training exercises in a truly realistic environment. This means tasks can be done more efficiently and in a more in-depth manner. This new tool will also allow Endeavor to develop a new FAA-approved training curriculum, including FAA approval for the device.
BENEFITING THE AIRLINE, CABIN CREWS, AND CUSTOMERS
The benefits of the new device are far-reaching. This new tool enables Endeavor to have a better-trained cabin crew for an even safer and more efficient airline. For cabin crew trainees, it allows them to complete training faster with practical hands-on learning that equips them to be more skilled at their jobs. And given the current industry demand for new hires, the new trainer also appeals to those considering a career as a flight attendant.
"The cabin trainer has revolutionized the hands-on learning experience for Endeavor flight attendants," said Patty Allen, VP of Inflight Services at Endeavor. "It's a true showpiece for Endeavor, and I'm thrilled we can provide this state-of-the-art equipment for both our existing employees and those who choose to begin their careers with us."
Nicknamed "Amelia" in honor of the renowned American aviation pioneer and first female to fly solo across the Atlantic Ocean, the cabin trainer now lives in pride of place at the Endeavor Learning Center, which opened in Minneapolis, Minnesota in early 2023.
IN RECOGNITION OF EXCELLENCE
Operating 124 regional jets on 600 daily flights to 100 destinations in the US, Canada, and the Caribbean, Endeavor Air understands the importance of operating with excellence across all areas of its business. That dedication to going above and beyond has been recognized by the industry once again this year, with Endeavor Air receiving the 2022 Aircraft Reliability Award. This honor celebrates the various teams at Endeavor - Maintenance and Maintenance Programs, Reliability, Technical Operations, and Fleet Management - that have stood out amongst their North American peers operating CRJ fleets throughout the year.
We congratulate Endeavor on this prestigious award and our successful accomplishment of building this one-of-a-kind cabin trainer. We look forward to continuing to partner together in the years ahead.
The cabin trainer has revolutionized the hands-on learning experience for Endeavor flight attendants.
Patty Allen, VP of Inflight Services at Endeavor